Volition has successfully completed a major observability transformation project for one of the Nordic region’s largest financial institutions. The six-month engagement resulted in a comprehensive telemetry and monitoring platform that provides real-time visibility across their entire technology stack.
The Challenge
The bank’s existing monitoring infrastructure consisted of disconnected tools and manual processes, making it difficult to correlate events across systems and quickly identify root causes during incidents. With increasing digital transaction volumes and regulatory requirements for operational transparency, they needed a unified observability solution.
Our Approach
Our Telemetry & Observability team designed and implemented a modern observability platform built on OpenTelemetry standards. The solution includes:
- Unified telemetry pipeline collecting metrics, logs, and traces from 200+ services
- Custom dashboards and alerts tailored to business and operational KPIs
- Automated incident correlation using machine learning to reduce false positives
- Self-service observability enabling development teams to instrument their own services
Results
The new platform has transformed how the bank operates:
- 75% reduction in mean time to detect (MTTD) incidents
- 60% reduction in mean time to resolve (MTTR) critical issues
- 95% decrease in alert fatigue through intelligent correlation
- Improved regulatory compliance with complete audit trails
“Volition’s expertise in observability patterns and their pragmatic implementation approach made this transformation possible,” said the bank’s CTO. “We now have confidence in our operational visibility and can proactively address issues before they impact customers.”
The platform is now being expanded to include additional systems and is serving as a model for other financial institutions in the region.
Interested in transforming your observability capabilities? Contact our Telemetry & Observability team.